Contact support in the app
- Open Account Settings in the beQ app.
- Select Support.
- Describe your question or issue in the message field.
- If useful, attach a JPG or PNG screenshot.
- Send your request.
Contact us by email
You can also contact the beQ team at info@beq.com.
To help us investigate efficiently, include the email linked to your account, your profile name if applicable, device type, operating-system version, app version, a description of what happened and when, and relevant screenshots or screen recordings.
Please do not send passwords or one-time verification codes by
email.
Common topics
- Account access and password reset
- Profile switching and privacy settings
- Location and map-related features
- Events, registrations and membership requests
- Businesses, reviews and media uploads
- Chats, connections, blocking and reports
- Account and data deletion requests
Child safety concerns
For suspected child-safety violations, use the in-app Report option available from the three-dot menu on the relevant profile, business, event or message. If a child may be in immediate danger, contact local emergency services or law enforcement first.
Read our Child Safety Standards.