1. Who we are
This Privacy Policy explains how beQ AG (“beQ”, “we”, “us” or “our”) processes personal data when you use the beQ mobile application, the website at mobile.beq.com and support channels (together, the “Services”).
Controller:
beQ AG
Industriering 40
9491
Ruggell
Liechtenstein
Email:
info@beq.com
Telephone: +41 79
849 69 97
Commercial Register No.: FL-0002.621.900-8
2. The Services
beQ is a platform through which users can create and manage profiles, discover people, businesses and events, communicate through private and group chats, create or join events, create business profiles, interact with reviews and community content, manage connections and favourites, and use privacy and visibility settings.
3. Personal data we collect
Account and profile information
We process account and profile information such as name, email address, phone number if you choose to provide one, user identifiers, profile information, interests, profile images, account settings, language preferences, notification settings and privacy/visibility choices.
An email address and certain account identifiers are required to create, secure and operate a beQ account. A phone number is optional and is not required to create or use a beQ account.
Location data
With your permission, beQ may collect approximate and precise location data to provide map-based discovery, nearby results, distance, directions, matching and location-visibility features. Location collection is optional. Turning off location permission may limit map-related functionality.
Your Privacy Settings control whether other users can see information related to your location, such as distance, directions or profile visibility.
Messages, media and user content
We process content you choose to create, submit, upload, publish, send or share through the app. This can include profile content, events, business listings, reviews, connection requests, favourites, reports, chat messages, photos, videos, files, documents and other attachments.
Uploading media or attachments is optional, but we need to process the content to provide the feature you choose to use.
Technical, device and diagnostic information
We process device or other identifiers, app and operating-system information, language settings, IP address, security-related records, technical logs and crash logs where necessary to operate, secure and troubleshoot the Services.
Support communications
When you contact us through the app or by email, we process the information you provide, including your contact details, support message, screenshots or other attachments, and information needed to investigate and respond to your request.
4. Why we use personal data
- Create, verify, manage and secure accounts and profiles
- Provide discovery, map, matching, event, business, connection, messaging, review, favourite and notification features
- Apply the privacy and visibility choices you select
- Process media, files and other content you choose to upload or send
- Respond to support requests
- Moderate content, investigate reports, enforce our Terms and protect users and the Services
- Diagnose technical issues, prevent fraud or misuse, protect infrastructure and improve reliability
- Comply with legal and record-keeping obligations
Our legal bases may include performance of a contract, our legitimate interests in operating and securing the Services, your consent where required, and compliance with legal obligations.
5. Data sharing and service providers
beQ does not sell personal data or disclose personal data to third parties for their own advertising or marketing purposes.
Information you choose to publish or share, and information made visible according to your profile, event, business, connection, chat and privacy settings, may be visible to other beQ users.
We use service providers that process personal data on our behalf to operate the Services. These may include providers of cloud infrastructure, storage, security, email, push notifications, app distribution, maps, diagnostics and other technical services. We may also disclose data where required by law, a lawful authority request or a court order, or when reasonably necessary to protect rights, safety, security, property or the integrity of the Services.
6. Hosting and international transfers
The core infrastructure used to operate the beQ mobile application is
hosted in Amazon Web Services’ Europe (Frankfurt) Region,
eu-central-1.
Some technical processing may occur through device operating-system services, app-store services or other providers used to deliver the Services. If personal data is transferred outside Liechtenstein, Switzerland or the European Economic Area, we use safeguards required by applicable data-protection law, such as an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.
7. Security
Data transmitted between the app and our Services is encrypted in transit. We use appropriate technical and organisational measures designed to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. No system can be guaranteed completely secure, so please protect your account credentials and device.
8. Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to provide the Services, resolve disputes, enforce agreements, comply with legal obligations and maintain security.
After account deletion, we delete or anonymise personal data unless retention is required or permitted for legal obligations, fraud prevention, security, dispute resolution, enforcement of our agreements or backup integrity.
9. Your controls and rights
You can manage certain choices in the app, including profile visibility, location visibility, connection-related interactions, notification settings and device permissions.
Subject to applicable law, you may have rights to request access, correction, deletion, restriction of processing, objection to certain processing, withdrawal of consent and portability of certain data. To make a request, email info@beq.com. We may need to verify your identity before responding. You may also have the right to complain to a competent data-protection supervisory authority.
10. Account deletion
To request deletion of your account and associated personal data, follow the instructions on our Account Deletion page or email info@beq.com from the email address linked to your account.
11. Children and minors
The Services are not intended for persons who are below the minimum age required by applicable law to use them. We do not knowingly process personal data from children in violation of applicable law.
12. Changes and contact
We may update this Privacy Policy when the Services, our processing activities or legal obligations change. We will publish the updated version and revise the “Last updated” date. For privacy questions, contact info@beq.com.